Privacy Policy

Welcome to BYDHO ("BYDHO", "we", "us", or "our").

BYDHO is an online marketplace platform that allows users to buy, sell, advertise, discover, and communicate about products and services. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use the BYDHO mobile application, website, and related services (collectively, the "Platform").

By using BYDHO, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use BYDHO, we may collect the following categories of information.

1.1 Account and Registration Information

When you create or use a BYDHO account, we may collect:

• Full name
• Mobile phone number
• Email address
• Password or authentication information
• Profile photograph
• Date of birth, where required
• Account and profile information
• Verification information

We use this information to create and manage your account, authenticate you, provide our services, and communicate with you.

1.2 Listing Information

When you create a listing or advertisement, you may provide:

• Product or service name
• Product description
• Price
• Product category
• Product photographs and videos
• Product condition
• Location of the item
• Seller information
• Other information you choose to include in your listing

Please do not include sensitive personal information in your listings unless it is necessary and appropriate.

1.3 Location Information

With your permission, BYDHO may collect approximate or precise location information from your device.

We may use location information to:

• Show listings available near you
• Help you select a location for your listing
• Improve search and discovery
• Provide location-based services
• Display relevant marketplace content

You can control location permissions through your device settings. Some location-based features may not work if you disable location access.

1.4 Camera, Photos and Media

If you give BYDHO permission, we may access your device camera or photo/media library so that you can:

• Upload product photographs
• Upload profile photographs
• Add images to listings
• Send images through supported communication features

We only use these permissions for the purposes described above and as necessary to provide the requested functionality.

1.5 Communications

If BYDHO provides chat or communication functionality, we may process information associated with your communications, including:

• Messages sent through BYDHO
• Images or other media shared through the Platform
• Information about the participants
• Date and time of communication

This information may be used to provide communication functionality, prevent fraud, investigate abuse, and maintain platform safety.

1.6 Device and Technical Information

When you use BYDHO, we may automatically collect certain technical information, such as:

• Device type
• Device model
• Operating system
• App version
• IP address
• Unique device or installation identifiers
• Network information
• Browser information, where applicable
• Date and time of access
• Crash reports and diagnostic information
• General usage information

This information helps us maintain, secure, troubleshoot, and improve BYDHO.

1.7 Usage Information

We may collect information about how you interact with BYDHO, including:

• Pages or screens viewed
• Searches performed
• Categories viewed
• Listings viewed
• Listings saved or shared
• Features used
• Interaction with advertisements
• General activity on the Platform

2. How We Use Your Information

We may use your information for the following purposes:

1. To create and manage your BYDHO account.
2. To authenticate and verify users.
3. To allow users to create and manage listings.
4. To display listings and marketplace content.
5. To allow buyers and sellers to communicate.
6. To provide search and location-based services.
7. To process requests made through the Platform.
8. To provide customer support.
9. To send important service-related notifications.
10. To detect, prevent, and investigate fraud, scams, abuse, spam, and other harmful activities.
11. To protect the security and integrity of BYDHO.
12. To maintain and improve our Platform.
13. To understand how users interact with our services.
14. To troubleshoot technical problems.
15. To provide personalized content and recommendations where permitted.
16. To measure and improve advertisements and marketing campaigns.
17. To comply with applicable laws, regulations, legal processes, and lawful requests.
18. To enforce our Terms and Conditions and other policies.
19. To protect the rights, property, and safety of BYDHO, our users, and others.

We process personal data for specified purposes and aim to limit collection to information that is necessary for those purposes.

3. Public Information and Listings

BYDHO is a marketplace platform. Information that you intentionally include in a public listing may be visible to other users.

Depending on the functionality of the Platform, this may include:

• Listing photographs
• Product description
• Price
• General location
• Seller name or profile information
• Other information included by you in the listing

You should carefully consider what information you publish.

Do not publish passwords, financial account information, government identification numbers, or other highly sensitive personal information in public listings.

4. Sharing of Personal Information

We do not sell your personal information as a product.

We may share information with trusted third parties when reasonably necessary to provide, secure, or improve BYDHO.

Service Providers

We may use third-party service providers for:

• Cloud hosting
• Database services
• Authentication
• Analytics
• Crash reporting
• Notifications
• Customer support
• Communication services
• Security and fraud prevention
• Other technical services

These providers may process information only as necessary to provide services to BYDHO and subject to applicable contractual and legal requirements.

Legal and Regulatory Requirements

We may disclose information where reasonably necessary to:

• Comply with applicable law
• Respond to lawful government or regulatory requests
• Respond to court orders or legal proceedings
• Investigate suspected fraud or illegal activity
• Protect the safety, rights, or property of users or BYDHO

Business Transfers

If BYDHO is involved in a merger, acquisition, restructuring, sale of assets, investment, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

5. Third-Party Services

BYDHO may use third-party services for functionality such as analytics, authentication, notifications, maps, cloud storage, advertising, crash reporting, or payment processing.

These third-party services may collect or process information according to their own privacy policies.

Where applicable, users should review the privacy policies of the relevant third-party providers.

6. Payments

If BYDHO provides paid services or transactions through the Platform, payment information may be processed by third-party payment providers.

Unless specifically required for a particular service, BYDHO does not intend to store complete payment card information on its own servers.

Payment providers may collect and process information necessary to complete transactions, prevent fraud, and comply with applicable laws.

7. Cookies and Similar Technologies

If you use the BYDHO website, we may use cookies and similar technologies to:

• Keep you signed in
• Remember preferences
• Understand website usage
• Improve website performance
• Provide relevant content
• Analyze traffic and usage

You may be able to control cookies through your browser settings.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, loss, or destruction.

Security measures may include:

• Access controls
• Authentication mechanisms
• Encryption where appropriate
• Secure communication protocols
• Monitoring and logging
• Security testing
• Restricted access to personal information

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

You are also responsible for maintaining the confidentiality of your account credentials and should immediately contact us if you believe your account has been compromised.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide our services
• Maintain your account
• Maintain business and transaction records
• Resolve disputes
• Prevent fraud and abuse
• Enforce our agreements
• Meet legal, regulatory, accounting, or security requirements

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable law.

10. Account Deletion

You may request deletion of your BYDHO account and associated personal information through the available account settings or by contacting us.

When you request account deletion, we will process the request in accordance with applicable law.

Certain information may need to be retained where required or permitted by law, including information necessary for fraud prevention, security, legal compliance, dispute resolution, or other legitimate purposes.

11. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

• Request information about the personal data we process about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Raise a grievance or complaint regarding the processing of your personal information
• Request other rights available under applicable data protection laws

Where processing is based on consent, you may withdraw your consent. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

We will provide appropriate mechanisms for exercising applicable rights.

12. Children's Privacy

BYDHO is intended for users who are legally permitted to use marketplace services.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to BYDHO without appropriate authorization, please contact us so that we can take appropriate action.

13. User Responsibilities

When using BYDHO, you are responsible for ensuring that information you provide is accurate and lawful.

You should not:

• Impersonate another person
• Upload another person's personal information without appropriate authorization
• Publish sensitive personal information
• Use BYDHO for illegal activities
• Attempt to access another user's account
• Use the Platform to scam, harass, threaten, or deceive others
• Upload malicious software or harmful content

BYDHO may restrict, suspend, or terminate accounts involved in prohibited activities, subject to our Terms and applicable law.

14. Fraud and Safety

Because BYDHO is a marketplace where users may communicate and transact with other users, we recommend exercising caution.

BYDHO may process account, listing, communication, device, and activity information to detect suspicious activity and protect users from scams, fraud, spam, and misuse.

BYDHO does not guarantee the identity, quality, legality, authenticity, or safety of products, services, or users listed on the Platform.

Users should independently verify sellers, buyers, products, prices, and transaction details before completing a transaction.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our services
• Technology
• Legal requirements
• Privacy practices
• Security practices

When we make significant changes, we may notify users through the BYDHO application, website, email, or another appropriate method.

The updated Privacy Policy will become effective when posted, unless otherwise stated.

16. Data Transfers

Your information may be processed or stored on servers operated by BYDHO or its service providers.

Where personal information is transferred, stored, or processed outside your state or country, we will take steps required by applicable law.

17. Third-Party Links

BYDHO may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy practices, content, security, or policies of third-party services.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

18. Grievance Redressal

If you have a question, concern, complaint, or request regarding your personal information or this Privacy Policy, you can contact our grievance/privacy contact.

Grievance Officer / Privacy Contact

We will review and respond to privacy-related requests in accordance with applicable law.

19. Applicable Law

This Privacy Policy shall be governed by the applicable laws of India.

Any disputes relating to this Privacy Policy will be subject to the applicable jurisdiction and laws of India.

20. Contact Us

If you have questions about this Privacy Policy or BYDHO's privacy practices, please contact us:

By using BYDHO, you acknowledge that you have read and understood this Privacy Policy.